Support
How to reach us.
One address for questions about the platform and your account, and what to include so the first reply is useful.
Write to us
We are always here to help. For the fastest response, please use our support chat, where our experienced team can answer your questions and direct you to the right solution.
For general enquiries, press and media requests, or potential partnerships, please use the relevant contact details listed below. We look forward to hearing from you.
We answer on working days. If a request needs a check on the infrastructure side it can take longer — in that case you get an interim reply with the reason, not silence.
What to include
Four lines are usually enough to answer without a second round of questions:
- The email or phone number the account is registered to.
- What you expected to happen, and what happened instead.
- The date and approximate time, with your time zone.
- A screenshot if anything looked wrong on screen.
Please do not send passwords, one-time codes, card numbers or photographs of documents unless we have asked for them through a channel you started yourself.
Other channels
Suspicious messages, phishing, anything sent in our name that you did not expect — see the security page.
Data requests and legal correspondence — see privacy and company details.
What we will never ask for
Support will never ask you for a password, a one-time code, or access to your screen or wallet. If a message claiming to be from Node Union asks for any of these, it is not from us — report it on the security page.